| Fonctionnalités | Bronze Support de base (Libre-service) |
Argent Support étendu |
Or Support premium |
|---|---|---|---|
| Accès au centre d’aide et base de connaissances (24/7) | |||
| Support par e-mail (heures de bureau) | Traitement prioritaire | Traitement prioritaire | |
| Temps de support inclus | 2 heures | 4 heures | Illimité / Sur demande |
| Délai de réponse | Dans un délai de 2 jours ouvrables | Dans un délai de 1 jour ouvrable | Dans un délai de 4 heures ouvrables |
| Support par chat (heures de bureau) | |||
| Support téléphonique (heures de bureau) | |||
| Priorité pour les bugs et incidents | |||
| Accès aux versions bêta | |||
| Points de contact / évaluations mensuelles | |||
| Contact support dédié | |||
| Priorité sur les demandes de fonctionnalités / feuille de route | Influence sur la roadmap |
Manage Consent
Functional Always active
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
Preferences
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
Statistics
The technical storage or access that is used exclusively for statistical purposes.
The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Marketing
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.