| Funktionen | Bronze Basis-Support (Self-Service) |
Silber Erweiterter Support |
Gold Premium-Support |
|---|---|---|---|
| Zugang zum Helpcenter & Wissensdatenbank (24/7) | |||
| E-Mail-Support (während der Geschäftszeiten) | Beschleunigte Bearbeitung | Beschleunigte Bearbeitung | |
| Inklusive Support-Zeit | 2 Stunden | 4 Stunden | Unbegrenzt / Auf Anfrage |
| Reaktionszeit | Innerhalb von 2 Werktagen | Innerhalb von 1 Werktag | Innerhalb von 4 Arbeitsstunden |
| Chat-Support (während der Geschäftszeiten) | |||
| Telefonischer Support (während der Geschäftszeiten) | |||
| Priorität bei Bugs & Vorfällen | |||
| Zugang zu Beta-Versionen | |||
| Monatliche Check-ins / Auswertungen | |||
| Zugewiesener Support-Kontakt | |||
| Priorität bei Feature Requests / Roadmap-Einfluss | Einfluss auf die Roadmap |
Manage Consent
Functional Always active
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
Preferences
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
Statistics
The technical storage or access that is used exclusively for statistical purposes.
The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Marketing
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.