Let us solve your
order problems
With Droppery Care you no longer need to spend time on issues with suppliers, shipments or defective products. We handle it for you, quickly and professionally.
You focus on sales, we take care of the rest.
What is Droppery Care?
Droppery Care is an add-on service that supports you in resolving order-related issues.
Instead of chasing things yourself, we take over the process.
Think of:
We take it over
- You report an issue via the platform
- We analyse the situation immediately
- We contact the supplier or carrier
- We determine the best course of action per case
- You and your customer get clarity as quickly as possible
How does it work?
From report to resolution — without unnecessary back-and-forth.
You report an issue
Via the platform, quick and simple — a few clicks and it’s with us.
We analyse
We assess the situation and determine directly what needs to happen.
We reach out
Directly to the supplier or carrier. You don’t have to do anything.
Best approach
We choose the most suitable solution for each case.
Clarity
You and your customer receive a clear outcome as quickly as possible.
What can you expect?
No more hassle with suppliers or shipping issues.
Less time spent on support
Stop spending hours communicating with suppliers. We take that off your plate.
Faster resolutions for your customers
Immediate follow-up leads to quicker resolution and a better customer experience.
Immediate follow-up on issues
Every reported issue is picked up right away — no queues, no silence.
Professional handling
We communicate professionally with suppliers and carriers on your behalf.
More peace in your operations
Less firefighting, more focus on growth and sales.
Improved customer satisfaction
Faster solutions mean happy customers and fewer returns.
Our approach
Every situation is different. That’s why we assess each case individually to find the best solution.
Our goal is to reach an appropriate resolution for your customer as quickly as possible.
More information →Replacement
Replacement of a defective or incorrectly delivered product.
Correction
Correction or repair in case of partial damage or delivery errors.
Escalation
Formal escalation with the supplier when the situation requires it.
Acceleration
Speeding up the process in cases of structurally delayed deliveries.
Packages
View the available packages and add Droppery Care to your account. Maximum speed for your customers.
Good to
know
Droppery Care is a service focused on supporting and resolving operational issues. Our goal is to solve problems as quickly and effectively as possible.
Our role
- We support and mediate
- We do not assume liability
- Suppliers and carriers remain responsible
- We determine the most suitable solution per case
Who is Droppery Care for?
Anyone who wants to be less dependent on suppliers and focus more on sales.
Webshops looking to scale
Without needing to hire an additional support team.
Retailers with limited time
Less time spent on supplier issues, more focus on your core business.
Better customer experience
Businesses that want to structurally improve their customer satisfaction.
Less supplier dependency
Anyone who wants to maintain control over the fulfilment process.
Why choose Droppery Care?
You sell, we make sure problems get handled. Directly, professionally, efficiently.
Start today →Save time on support
No more hours spent communicating with suppliers and carriers.
Speed up issue resolution
Immediate follow-up leads to faster resolution for your customer.
Reduce operational pressure
Less stress, less firefighting, more focus on growth.
Improve customer satisfaction
Faster solutions mean happy customers and fewer returns and complaints.
Add Droppery Care
to your account
Experience the difference right away. Less hassle.
Faster solutions. More focus on growth.
Via your existing Droppery account